Refund policy
Returns & Refunds
At BonnySquire, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused, unworn, and in original condition
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Be in the original packaging
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Include proof of purchase (order number or receipt)
Items that do not meet these criteria may not be eligible for a return.
How to Start a Return
To initiate a return, please contact us at:
Please include:
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Your order number
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Reason for return
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Photo of the item (if damaged or defective)
If your return is approved, we will provide instructions on how and where to send your package.
Important: Items sent back without prior return approval will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
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The item arrived damaged
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The item is defective
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You received the wrong item
In these cases, BonnySquire will provide a replacement or refund at no additional cost.
Shipping fees paid at checkout are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
We will evaluate the issue and provide a replacement or refund if eligible.
Non-Returnable Items
The following items cannot be returned:
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Personal care products (for hygiene and safety reasons)
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Opened or used items
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Custom or personalized items
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Gift cards
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Sale or clearance items
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Items marked as final sale
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please:
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Request a return for your original item
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Place a new order for the desired item
This ensures faster processing and availability.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
The item must be:
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Unused
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In original condition
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In original packaging
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
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Banks and credit card providers may require additional time to process the refund
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Original shipping costs are non-refundable
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Refunds can only be issued to the original payment method
If you have not received your refund within 15 business days of approval, please contact us at support@bonnysquire.com.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, orders may already be processed and cannot be cancelled.
To request a cancellation, contact support@bonnysquire.com immediately.
Contact Us
If you have any questions about returns or refunds, please contact:
BonnySquire Support Team
Email: support@bonnysquire.com
Response Time: 24–48 business hours